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New Clients
Pawz and Relax is not currently accepting new clients. To be added to our waiting list please complete the form below
Existing Clients
Existing clients please click the button below to use the online booking service
CLIENT AGREEMENT
Pets are accepted for grooming only under the following circumstances….
- The pet is fit and healthy, Grooming which takes place on an elderly or infirm pet will be at the owner’s risk. Whilst all care is taken, grooming may expose pre-existing health\skin conditions for which Pawz and Relax Pet Spa cannot be held liable.
- The pet has been vaccinated within the last 3 years unless otherwise discussed.
- All dogs are to arrive on leads or be carried into the salon. cats are to be contained in an appropriate cat carrier.
- In the event of an emergency, in your absence, you authorise Pawz and Relax Pet Spa to contact the nearest Veterinarian and authorise the Vet to treat the pet as necessary at your expense.
- Payment is to be made at the time of service. Payment can be cash or credit/debit card. Our rates are based on the breed of the pet and duration of the groom.
- All new clients are to have a credit card saved on file (provided via secure portal).
- “De-matting” or complete coat removal will dramatically alter your pet’s appearance. This procedure may expose pre-existing health\skin problems for which Pawz and Relax Pet Spa cannot be held liable.
- Brushing out of knots and mats may incur additional charges
Cat Grooming
- Cats are groomed without sedation and as such need to be reasonably co-operative. Pawz and Relax Pet Spa reserves the right to stop the groom at any time if the cat becomes distressed or too difficult to handle.
Cancellations and no shows
- Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice otherwise a 50% cancellation fee applies.
- It is considered a “no-show” when the client fails to turn up within 15min of the scheduled appointment time and does not contact the groomer to cancel or reschedule. We reserve the right to charge the 70% of the grooming fee due to the loss of revenue caused by a “no-show”. Please make every effort to call and cancel or reschedule when possible to avoid such situations.
- In the event of inclimate weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the cancellation fee.
- We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.
- We reserve the right to refuse service to any pet or client for any reason.